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Reconnecting your Sigenergy System to Wi-Fi

Article Contents

Initial Steps

Reconnecting to Wi-Fi

Next Steps

Initial Steps

  • Ensure Correct Wi-Fi Connection: All connections require a 2.4GHz home internet connection. If your current internet plan and router only allow 5.0GHz connection, contact your internet provider to resolve this issue.
  • Wi-Fi Strength: Ensure that the connection to your system is strong enough to operate. If your connection isn't strong, you may need to consider the use of a Wi-Fi extender. There are two methods of testing your connection:
    • Quick Method: Seeing how many bars of internet connection your smartphone or tablet receives when standing next to your system.
    • Accurate Method: Measuring your connection strength via website or app. We personally recommend using WiFiman by Ubiquiti.

Reconnecting to Wi-Fi

Step 1: Accessing the mySigen App 

  • Open the mySigen app. If you are required to login, your login credentials should’ve been provided during the system’s installation. If you can’t access your login credentials, contact us and we can help source them for you. 
  • At the far bottom of your screen (on the menu tab), click onto the settings tab. 
  • Open the Network Configure options in settings.

Step 2: Restarting your Sigenergy System 

  • In order to create a hotspot to reconnect your system to Wi-fi, you first need to restart your Sigenergy system. 
  • To turn off the AC, go to the main switchboard, and turn off the ‘main switch inverter supply’. This switch should be clearly labelled alongside the rest of your home’s power supply switches. 
  • To turn off the DC, lift open the cover at the top of the left-hand side of your system. Inside, you should see a black circular knob next to the red ON/OFF button.  Turn it to the OFF position. 
  • Wait for at least 5 minutes and then turn the DC and AC ON in the reverse order of turning them OFF. 
  • In the mySigen app, click the next button at the bottom of the page. You will be taken to a QR scanning screen. 
Screenshot 2025-09-17 110105

Step 3: Locating your System’s QR Code 

  • To locate the QR code, first, slide off the top cover of the SigenStor, followed by lifting off the panel on the right-hand side of the system. You should see a QR code with your system’s serial number directly below it. 
  • Scan the QR code on the app. You should receive a pop-up message that your system is offline. Click “No, I want to Connect Device Hotspot”, then select Next on the following screen. 

Step 4: Reconnecting to your Wi-Fi 

  • You will receive a pop-up, asking you temporarily connect to device. Click Connect. 
  • Your home network should show be listed. Click on it and enter your Wi-Fi password. 
  • Finally, click finish and place your taken off panels back onto your SigenStor system. 

Next Steps

When reconnecting your system back to the internet, your home data may be delayed. In majority of cases, your inverter should communicate back to your home monitoring relatively fast. If this isn't the case, give the system 24 hours to reconfigure and the issue should be fixed.

If this process is unsuccessful, raise a support ticket with SolarHub’s Support and Service Team for further assistance.