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Reconnecting your SolaX Inverter to Wi-Fi

Article Contents

Initial Steps

Connecting the Inverter

Next Steps

Initial Steps

  • Ensure Correct Wi-Fi Connection: All connections require a 2.4GHz home internet connection. If your current internet plan and router only allow 5.0GHz connection, contact your internet provider to resolve this issue.
  • Wi-Fi Strength: Ensure that the connection to your system is strong enough to operate. If your connection isn't strong, you may need to consider the use of a Wi-Fi extender. There are two methods of testing your connection:
    • Quick Method: Seeing how many bars of internet connection your smartphone or tablet receives when standing next to your system.
    • Accurate Method: Measuring your connection strength via website or app. We personally recommend using WiFiman by Ubiquiti.
  • Downloading the SolaXCloud App: If you haven’t already, download and install the SolaXCloud app on your smartphone or tablet from the App Store or Google Play Store. If you don’t know your login credentials, please raise a support ticket with SolarHub and we will assist you.

Google Play Store

Apple App Store

Connecting the Inverter

Step 1: Selecting your Device

  • From the Home page, click on the plus button at the top-right of the screen. After this, click "Add device".
  • From the listed pocket dongles, select the device that is currently connected to the bottom of your inverter. If it's a newer system, it will most likely be a black dongle with a QR code on the front. If it's an older system, it may be a white dongle with a barcode and corresponding number.

   

Step 2: Enter the Registration Number 

  • The app will now ask for your registration number. If you have an older system, can manually enter the number on the white dongle underneath your inverter. If not, click on the scan prompt. 
  • Scan the QR code located at the bottom of the inverter. 
  • Finally, click the login button and allow for the inverter to join your Wi-Fi network. 

Step 3: Connecting to your Home Network

  • At the top right of the screen, ensure that Wi-Fi is selected.
  • Select your home network and enter your network password.
  • Select your home's IP type (between either DHCP or Static). If you don't know which type you are, contact your internet service provider. If you have selected Static IP, it will ask you to manually fill in extra information.
  • After pressing next, it will take you to a connecting screen. Wait for your system to connect. When all prompts have a tick next to them, then your system is successfully connected.

Next Steps

When reconnecting your inverter back to the internet, your home data may be delayed. In majority of cases, your inverter should communicate back to your home monitoring relatively fast. If this isn't the case, give the system 24 hours to reconfigure and the issue should be fixed.

If this process is unsuccessful, raise a support ticket with SolarHub’s Support and Service Team for further assistance.